Start with ChatGPT

Getting Started · ChatGPT

Draft a useful message in five minutes

ChatGPT can help you write, explain, brainstorm and organize. Begin with a small task whose answer you can check yourself.

What you need

• A phone or computer with internet access.
• ChatGPT in a browser or the official mobile app.
• No paid plan is required for this first lesson. Available features and limits can change.

Try this

1. Open ChatGPT and start a new chat.
2. Copy the prompt below.
3. Paste it into the message box and replace the details inside the brackets.
4. Press the send button. Read the answer and correct anything that is inaccurate.

Help me write a polite message to [customer or person].
I need to explain that [what happened].
Keep it under 80 words.
End with [a next step I can actually offer].
Do not add a refund, deadline or promise that I did not supply.

Try it without your own details

Use this made-up situation: a parcel is late, and you can check its status tomorrow. A suitable reply would be:

Sorry your parcel is delayed. I will check its status tomorrow and send you an update. Thank you for your patience.

Your wording may differ. It should not promise a delivery date or refund.

If the answer is not right

Continue in the same chat and say exactly what to change:

Make it warmer and easier to understand. Do not change the date or price.

Before you send it

• Check names, dates, prices and promises.
• Never paste passwords, PINs, one-time login codes or card details. Remove private information before uploading documents or screenshots. See what to leave out of a chat.
• Copy the final message only after you have reviewed it.

Open the official ChatGPT beginner information.

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